FAQs
1. How long does delivery take in the U.S.?
Delivery takes 5-10 business days total (1-2 days processing + 4-7 days transit). Free shipping is included with all orders!
2. Can I cancel or change my order?
Yes, email support@fashionq.us with your order number before 5:00 PM (EST) Monday–Friday if the order hasn’t shipped. After shipment, cancellations aren’t possible, but returns are an option.
3. What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Google Pay—all processed securely.
4. Can I return an item I don’t like?
Yes, return unworn items with tags within 30 days. Email support@fashionq.us for an RMA number. Bras and swimwear are non-returnable unless defective.
5. What if my order arrives damaged?
Contact support@fashionq.us within 7 days with photos and your order number. We’ll send a prepaid label and offer a refund or replacement.
6. Do I pay customs fees?
No, since we only ship within the U.S., no customs duties apply.
7. How do I track my order?
You’ll receive a track & trace code via email after shipment. Use it with USPS or FedEx to follow your package.
8. What if my order is delayed?
Wait 2 extra days past the 7-day estimate. If it still hasn’t arrived, email support@fashionq.us with your order number, and we’ll investigate.
9. Can I modify my order after placing it?
Yes, if it hasn’t shipped. Email support@fashionq.us with your order number before 5:00 PM (EST) Monday–Friday, subject to availability.
10. How do I contact support?
Reach us at support@fashionq.us. Expect a reply within 1-2 business days!
11. How do I find the right size?
Check our sizing chart below for tops, dresses, loungewear, bottoms, and bras. Measure yourself and compare:
| Size | Bust (in) | Waist (in) | Hips (in) |
|---|---|---|---|
| XS | 32-33 | 24-25 | 34-35 |
| S | 34-35 | 26-27 | 36-37 |
| M | 36-37 | 28-29 | 38-39 |
| L | 38-40 | 30-32 | 40-42 |
| XL | 41-43 | 33-35 | 43-45 |
Note: Bras follow standard U.S. sizing (e.g., 32A, 34B). Email support@fashionq.us if unsure!
12. How do I care for my FashionQ.us items?
- Tops & Dresses: Machine wash cold, gentle cycle; tumble dry low or air dry to keep colors vibrant.
- Loungewear: Wash cold with like colors; tumble dry low to stay cozy and snag-free.
- Bottoms: Cold wash, inside out; air dry to preserve fit and fabric.
- Bras: Hand wash cold or use a lingerie bag on delicate cycle; air dry to maintain shape.
Tip: Avoid bleach and ironing to keep your items looking fresh!
13. Company Information
www.fashionq.us is managed by VIVID ATTIRE LLC, registered in the United States under
Employer Identification Number:
99-4518777
Website Name : Fashionq
Company Name : VIVID ATTIRE LLC
Address : 18107 Cadence St Orlando, FL 32820-2729 United States
Email : support@fashionq.us
Contact : here
Tel : +1 4076802629
Customer service opening hours:
Monday-Friday: 9:00 AM - 5:00 PM
Saturday-Sunday: 9:00 AM - 2:00 PM (GMT - 5:00)
Do you have any questions about our products?
Feel free to contact us.
Response time: We will respond to your message within 24 hours.